MS Teams, Microsoft 365 Services Down Due To 'Broken Connection', Fix Underway; Users Flood Twitter With Memes

MS Teams Outage: Microsoft said it is “actively investigating other services to confirm the scope of impact.”

Teams users working on the Web client may see this message: “Operation failed with unexpected error.”

Source : Getty

Microsoft Teams, the popular business communication platform, is facing a massive outage for users across the world. The Redmond tech giant confirmed on Twitter that it has received reports of users being unable to access Teams or “leverage any feature.” After investigating, it was figured out that the issues have been stemming from a “recent deployment contained a broken connection to an internal storage service.” As Microsoft works on a fix, users have taken to Twitter to share their woes with hilarious memes. 

Microsoft first acknowledged the issue via its @MSFT365Status handle on Twitter at around 7:30am IST. It said that the issues is being investigated and further updates can be found on “Service Health Dashboard via TM402718.”

After nearly an hour of investigation, Microsoft tweeted that the issue was caused due to a recent deployment that contained a broken connection to an internal storage device. 

We’ve determined that a recent deployment contained a broken connection to an internal storage service, which has resulted in impact. We’re working to direct traffic to a healthy service to mitigate impact. Additional information can be found in the admin center under TM402718.

— Microsoft 365 Status (@MSFT365Status) July 21, 2022

Microsoft also added that it has identified “downstream impact” to several Microsoft 365 services such as Word, Office Online, and Sharepoint Online.

We've identified downstream impact to multiple Microsoft 365 services with Teams integration, such as Microsoft Word, Office Online and SharePoint Online. We're providing updates for those services via MO402741 in the admin center or through https://t.co/AEUj8uAGXl.

— Microsoft 365 Status (@MSFT365Status) July 21, 2022

The company said that while users might be able to sign in to the Teams desktop app successfully, all functionalities could be down and users may see this message: “We ran into a problem. Reconnecting…”

Users working on the Web client may see this message: “Operation failed with unexpected error.”

“We’ve taken action to reroute a portion of traffic to provide some relief within the environment. We anticipate that some users may be able to access the affected features shortly,” Microsoft said on its 365 Service health status page. “We’re actively investigating other services to confirm the scope of impact.”

At 9:43am IST, Microsoft tweeted that Teams functionality "is beginning to recover."

Our telemetry indicates that Microsoft Teams functionality is beginning to recover. We're continuing our efforts to implement relief within the environment. Additional information can be found under TM402718, MO402741, or at https://t.co/AEUj8uAGXl.

— Microsoft 365 Status (@MSFT365Status) July 21, 2022

Users have taken to Twitter to report the outage and express their frustration via memes. Check out some of them below:

*MS Teams outage*

People who WFH: pic.twitter.com/pZRno1dezB

— Rafaᶜʳᶠ 🇺🇦 (@rafa_albqq) July 21, 2022

I just want to say, Microsoft Teams, please take your time. No rush to fix your servers. Really it’s ok. We can wait.

WE CAN WAIT. REALLY.

— essence of chicken rice (@e_rinchansan) July 21, 2022

Employee right now #MicrosoftTeams #teamsdown #teams pic.twitter.com/pxRq88q5w1

— piyush sharma (@psharma902) July 21, 2022

So Microsoft Teams just went down… I guess it’s time for me to clock out pic.twitter.com/JMlAb1W7p8

— some bald headed gay slag 🌈💖💅🏾 (@astoldbymarkus) July 21, 2022