Google Drive Users Losing Data From Cloud Storage Service. Here's What The Company Says

The user who experienced the loss of all Google Drive data dating back to May reported the issue on Google's community support site.

Taking note of the issue, the company wrote on a new Google community support thread.

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Google is looking into reports where Google Drive users claimed their personal files disappeared unexpectedly from the Cloud storage service, the media has reported. The tech giant has acknowledged the issue in a recent Google community support thread, attributing it to a sync issue affecting a "limited subset" of users with Google Drive desktop versions 84.0.0.0 through 84.0.4.0.

Taking note of the issue, the company wrote on a new Google community support thread: "We’re investigating reports of an issue impacting a limited subset of Drive for desktop users and will follow up with more updates."

The Google Drive team also added in the comunity support thread:

Do not click “Disconnect account” within Drive for desktop
Do not delete or move the app data folder:
Windows: %USERPROFILE%AppDataLocalGoogleDriveFS
macOS: ~/Library/Application Support/Google/DriveFS 
Optional: If you have room on your hard drive, we recommend making a copy of the app data folder.

As per one user on the community support, they have been losing their data from May till date. The user who experienced the loss of all Google Drive data dating back to May reported the issue on Google's community support site, which was first spotted by The Register. Despite efforts by Google's support team, which included guiding the user through a data recovery process involving backup and restoration of a DriveFS folder, the problem persisted.

Meanwhile, earlier this month, Google Drive on Android announced introducing a significant redesign of the document scanner interface, and getting additional features alongside a new homepage and various UI adjustments. The Android version of the Cloud storage service has been redesigned to enhance document scanning, making it even more user-friendly than before.

Accessed through the dedicated camera FAB above the "New" option, the redesigned interface of Google Drive for Android retains the "Scan" feature. Instead of the default camera app, one would encounter a customised viewfinder with prominent "Google Drive" branding and streamlined controls. Noteworthy is the addition of an "Auto capture" mode, complementing the existing "Manual" option, which automatically captures the shot when everything is aligned.