Swiggy Instamart User Claims To Receive Underweight Vegetables; Check Details Here

He explained that the cauliflower's noticeably lighter weight raised doubts about the accuracy of the weights for all the vegetables he had ordered

The user also claimed that he made multiple attempts to resolve the issue by contacting Swiggy's customer care but received no satisfactory response

Source : Reddit

A Swiggy Instamart user recently alleged that the vegetables he received weighed significantly less than indicated on the food delivery app. According to a post on Reddit, the user received just 145 grams of cauliflower despite the app listing the expected weight as 400-600 grams.

In his Reddit post, the user, identified as PsyHil89, shared details of his experience ordering vegetables from the quick-commerce platform.

The Reddit user wrote in the post, “This happened to me a month back during Shradh. It was getting late, and vegetables were out of stock with the local vendor, so I decided to try ordering from Instamart. Prices were a little expensive compared to the local market, but it was urgent, for which I was ready to pay."

Scam Alert: Underweight vegetables from Instamart
byu/PsyHil89 inswiggy

He explained that the cauliflower's noticeably lighter weight raised doubts about the accuracy of the weights for all the vegetables he had ordered. Upon measuring the other items, he found that most weighed less than the amounts listed on Swiggy Instamart.

“Phool gobhi paid Rs 89 for a weight between 400-600 gm but received 145 gm of phool gobi. One of the veggies (cauliflower) made me check all the other ones for their weight Most of the vegetables were underweight,” he wrote.

The user also claimed that he made multiple attempts to resolve the issue by contacting Swiggy's customer care but received no satisfactory response. “Swiggy support was shameless, including their escalation team, as they were not ready to replace the items and were trying to play smart with words for a partial refund. Finally reported the issue to govt's Ingram consumer helpline and also mailed my bank to reverse credit the amount,” the user noted.

Several Reddit users came forward to share similar experiences, one user wrote, “They have a mood of their own. had ordered bananas of rs 34/ half kilo (a scam already) and recieved only 368g. they gave a small refund of 15 per cent i.e 5rs, but didnt include the handling fee, delivery fee into account. Another time i had recieved less than 70g of bok choy instead of 100-150g. got no refund and was told to mail. the response i got was "we cant verify the issue" when it's clearly weighed in a utensil which is tared to 0 and then the entirity of bok choy is just touching the utensil. And once i was given a fully rotten zucchini for rs 134 iirc, and got 0 refund for all of it. i have the evidence of the former 2, as this incident occured before i was aware something could be done about it. i've had many isues from swiggy ordering itself. holy shady company.”