Raymonds MD Gautam Singhania Calls Out Lamborghini’s India Bosses For Poor Customer Service

The issue came to light when the Raymonds MD took to social media platform X, formerly known as Twitter, and called out the India and Asia heads of the automaker

He shared that no one bothered to reach out to him even after he made a complain about a Lamborghini Revuelto getting stranded on a road in Mumbai after he took the vehicle for a test drive on October 3

Source : X/@SinghaniaGautam

Raymonds Chairperson, Gautam Singhania, on Sunday lashed out at Lamborghini India’s senior executives for failing to provide appropriate service to their customers.

The issue came to light when the Raymonds MD took to social media platform X, formerly known as Twitter, and called out the India and Asia heads of the automaker. He shared that no one bothered to reach out to him even after he made a complain about a Lamborghini Revuelto getting stranded on a road in Mumbai after he took the vehicle for a test drive on October 3.

“I'm shocked at the arrogance of India Head @Agarwal_sharad and Asia Head Francesco Scardaoni. Not one has reached out to even check what the customer issues are,” the post read.

I'm shocked at the arrogance of India Head @Agarwal_sharad and Asia Head Francesco Scardaoni. Not one has reached out to even check what the customer issues are.@lamborghini #StephanWinkelmann#Lamborghini #LamborghiniIndia #Revuelto #LuxuryCars #Supercars #ExoticCars…

— Gautam Singhania (@SinghaniaGautam) October 27, 2024

The businessman shared on another platform, LinkedIn, that he started facing issues with the luxury car within 15 days of the delivery. Netizens agreed with the sentiment and called out the automaker for not providing the service expected from a brand of that stature.

One of the users noted, “They all seem to be the same. It appears that this disregard for customer concerns is ingrained in Volkswagen’s culture. Despite escalating my issue, they ignored me for over six weeks, leading to unnecessary service delays. I even took it to the PG Portal, but they still didn’t take it seriously.”

Another user talked about their experience while dealing with another luxury car brand, BMW and said, “Faced frequent product & service issues with BMW including low quality parts. Poor response in all cases. Cannot imagine this happening with a hyper luxury brand like Lamborghini. @bmwindia @BMW”