Treat Our Crew The Way You Want To Be Treated: IndiGo CEO On Incidents Of Unruly Passengers On Board

The CEO of IndiGo Airlines said that the passengers should treat the crew the way they want to be treated. This comes on the heels of a viral video between an irate passenger and a flight attendant.

IndiGo Airlines CEO Pieter Elbers (File Photo)

Source : Getty

IndiGo chief executive officer (CEO) Pieter Elbers stated on Thursday that the company has always placed a high priority on this in its crew training. The firm strives to deliver courteous and trouble-free service. He also stated that passengers should treat the crew members in the same manner in which they would like to be treated.

The workforce is being trained, and we are doing everything we can to assist and support them in providing that service, but it is a two-way street, he said. 

We've always put a lot of emphasis on that in our training for our crews. We want to provide courteous & hassle-free service.Our crew is being trained & we help & support them to the maximum to provide that service but it's a two-way street: IndiGo CEO Pieter Elbers on unruly pax pic.twitter.com/kNsltwtjIr

— ANI (@ANI) January 5, 2023

IndiGo Airlines made headlines after a viral video of a fight between an angry passenger and a flight attendant went viral. The video, which was posted on December 21, has received over 13K likes and 2K retweets.

"We would work together with the authorities to make sure that we get the proper procedures and also if people are not behaving that we are able to take adequate measures," news agency ANI quoted him as saying. 

"Treat our crew in the way you want to be treated. That would be my message."

A passenger flying from Istanbul to Delhi caused a commotion after being disappointed with the standard airline meal. Because of his unpleasant behaviour, one of the crew members began to cry. At that time, the crew leader, who is the attendant in the video, stepped in.

The clip shows the air hostess being vocal throughout, protecting her crewmates until the passenger calls her a 'servant'. Tensions increase when the flight attendant yells, "I'm an employee, not your servant."

IndiGo Airlines issued a statement when the video gained attention and made headlines.

"We are aware of the incident that took place on flight 6E 12 from Istanbul to Delhi on December 16, 2022. The issue was related to meals chosen by certain passengers traveling via a codeshare connection. IndiGo is cognizant of the needs of its customers and it is our constant endeavour to provide a courteous and hassle-free experience to our customers. We are looking into the incident and would like to assure that customers' comfort has always been our top priority," the statement said. 

An investigation has been begun by the Directorate General of Civil Aviation (DGCA). "We are looking into this," according to a report by The Mint which quoted a senior DGCA official. 

(With Inputs From Agencies)