Honda Cars India Adds Service Section On Website

The new section allows customers to conveniently book a service, get service cost estimation and know about upcoming service camps

Japanese carmaker Honda has updated its Indian website with a new section called ‘Service’. The company claims that this new section has been created to grant customers easy access to service related information for their vehicle.

What all can you access under this new portal? Here’s the list:

• Online service booking
• Model-wise preventive service cost estimation
• Extended warranty package details
• Cost details for road side assistance
• Details for various maintenance packages
• Information on Honda’s Express Service
• Tips on vehicle maintenance
• Details about upcoming service camps

Commenting on the new, dedicated Service section on the website, Jnaneswar Sen, Senior Vice President, Marketing and Sales, Honda Cars India, said, “ We are a customer-focused company and we always strive to launch innovative solutions that offer complete peace of mind to our customers. We have been extensively digitizing our customer service operation and with the launch of new service website, we will establish a direct connect with our customers. Enhanced transparency and customer convenience will help us in increasing customer satisfaction. I would also like to take this opportunity to thank all our customers for their support to Honda brand and reaffirm our commitment to the Indian market.”

For the record, Honda’s website always had most of these features, such as package details on extended warranty and road side assistance, covered even before the dedicated Service section came up. The company has also devised an FAQ section which will come in handy in case of any query.

It isn’t just Honda that has gone ahead to inject a level of transparency and convenience in their after-sales service. Other players like Ford and Toyota have been on it for a while now. In fact, both Ford and Toyota go a mile further by giving detailed information about spare part costs as well. That helps the end customer to ensure that he/she isn’t cheated on costs involved when going in for a service or a repair for their vehicle.

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