Zoom Joins Hands With OpenAI, In A Bid To Bring AI-Driven Features To Platform

Zoom has announced a collaboration with OpenAI, the maker of viral artificial intelligence (AI) chatbot ChatGPT, in a bid to incorporate AI capabilities into the platform.

The company has also introduced "Zoom Mail and Calendar", which will let users access all their important communications in one place.

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Popular video conferencing platform Zoom has become the latest productivity app to expand use of AI. The company has announced a collaboration with OpenAI, the maker of viral artificial intelligence (AI) chatbot ChatGPT, in a bid to incorporate AI capabilities into the platform like organising ideas, drafting content for chats, emails and whiteboard sessions, creating meeting agendas, summarising chat threads, among others, through Zoom IQ, which is Zoom's AI-powered assistant.

According to the company, Zoom IQ's capabilities will help users move through their day more easily, for instance, if a team member joins their Zoom meeting late, they can ask Zoom IQ to "summarise" what they've missed in real-time and ask further questions. Moreover, if users need to create a whiteboard session for their meeting, Zoom IQ can generate it based on text prompts. While meeting, sometimes you had to step out for a minute, and when you come back you get a long list of messages to catch up on.

"Zoom IQ helps you get the gist by providing a summary of the thread. Once you're up to speed, Zoom IQ chat compose makes it easy to help you find the right words by drafting a response for you, even rephrasing responses if need be.

"We are planning to begin rolling out the following features to select customers by invitation in April: Zoom IQ chat compose, Zoom IQ email compose (initially available for Zoom IQ for Sales), and select Zoom IQ meeting summary features will be available more broadly," Zoom wrote in a blog post.

The company has also introduced "Zoom Mail and Calendar", which will let users access all their important communications in one place -- no more hopping between their inbox and Zoom Team Chat.

In addition, Zoom has designed a new video-enabled virtual coworking space, "Huddles", to bring the fluid interactions of in-person work to modern teams.

Meanwhile, OpenAI, the creator of ChatGPT, recently experienced an incident in which certain users' payment information may have been exposed due to a bug. The company took ChatGPT offline to fix the issue after the incident. The bug was in an open-source library called "redis-py," which allowed some users to view titles from another active user's chat history. It was also possible for the first message of a newly-created conversation to be visible in someone else's chat history if both users were active around the same time.