One Small Ticket Mistake Can Now Cost You Big: Check New Indian Railways Rules

A growing concern has been the misuse of artificial intelligence tools to create convincing-looking counterfeit tickets.

As per the new rule, unreserved tickets booked through the UTS app, ATVM machines, or purchased from railway counters will not be considered valid if shown only on a mobile screen.

Source : ANI

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In today’s digital-first world, mobile phones have replaced paper for almost everything, from booking tickets to making payments. Railway travel has been no exception, with millions of passengers relying on their phones to show tickets during inspections. However, a recent decision by Indian Railways marks a significant shift. Under the revised rule, merely displaying certain tickets on a mobile screen will no longer be accepted in all situations. The move aims to strengthen passenger safety, curb misuse of technology, and bring greater transparency to the ticketing system at a time when digital fraud is becoming increasingly sophisticated.

Why Indian Railways Tightened The Rule

Over the past few months, the Railways has witnessed a sharp rise in fake tickets and organised fraud. A growing concern has been the misuse of artificial intelligence tools to create convincing-looking counterfeit tickets. While AI has simplified many processes for travellers, its misuse has opened the door to new forms of deception. Railway officials feared that without timely and strict intervention, such practices could spiral out of control, undermining trust in the ticketing ecosystem and leading to revenue losses as well as safety risks for genuine passengers.

What Changes For Passengers Now

As per the new rule, unreserved tickets booked through the UTS app, ATVM machines, or purchased from railway counters will not be considered valid if shown only on a mobile screen. Passengers travelling on such tickets must carry a printed hard copy. The Railways has clarified that this restriction does not apply to e-tickets and m-tickets for reserved journeys, which can continue to be shown digitally, as before.

The Case That Raised Alarms

The stricter stance follows a shocking incident on the Jaipur route. During a routine check, students were found travelling on what appeared to be a perfectly valid ticket displayed on a phone. It included a QR code, correct fare details, and complete journey information. On closer scrutiny, the ticket examiner discovered that an AI tool had been used to edit a single unreserved ticket by adding the names of seven passengers, allowing multiple people to travel on one ticket.

Enhanced Checks & strict enforcement

After the incident, alerts were issued across all railway divisions. Ticket examiners have been equipped with a dedicated checking app to scan QR codes, verify UTS numbers, and confirm colour codes instantly. Officials have reiterated that carrying a hard copy of unreserved tickets is essential, warning that reliance on mobile screens alone could lead to penalties. Surveillance has also been tightened on ticket touts and fake ticket sellers to prevent further misuse.

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