Video Conferencing App Zoom Gets License To Offer Telecom Services In India: Report

US-based video conferencing platform Zoom has grabbed a pan-India telecom licence that will let it offer telephone services to enterprise customers.

Zoom has been offering voice and video conference services through its website and app.

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US-based video conferencing platform Zoom has grabbed a pan-India telecom licence that will let it offer telephone services to enterprise customers. Zoom has been offering voice and video conference services through its website and app.

"ZVC India, parent firm Zoom Video Communications, Inc, has received the Unified License with Access pan India, NLD National Long Distance, and ILD International Long Distance from the Department of Telecommunications (DoT)," the company said in a statement.

With these licences, the company will be able to offer its cloud-based private branch exchange (PBX) service 'Zoom Phone' to multinational corporations (MNCs) and businesses operating in India, the company said.

"With Zoom Phone, India businesses and MNCs can support flexible work environments, foster greater collaboration among employees and elevate the customer experience," ZVC General Manager and Head, India and SAARC Region, Sameer Raje was quoted as saying by news agency PTI.

PBX works as a local telephone exchange for enterprises and helps them in managing conference call services.

"This important milestone underscores our continued focus in India, a strategic growth market for Zoom, and our commitment to bringing new and innovative collaboration solutions to India users," Raje said.

Zoom Phone grew more than 100 per cent year-on-year globally in fiscal year 2023, surpassing 5.5 million seats in the fourth quarter of fiscal year 2023, the statement said. Zoom partners with international telecommunication providers and offers phone numbers and calling plans in 47 countries and territories bundled with cloud PBX service.

Meanwhile, last month, the popular video conferencing platform announced a collaboration with OpenAI, the maker of viral artificial intelligence (AI) chatbot ChatGPT, in a bid to incorporate AI capabilities into the platform like organising ideas, drafting content for chats, emails and whiteboard sessions, creating meeting agendas, summarising chat threads, among others, through Zoom IQ, which is Zoom's AI-powered assistant.