Flight Services Hit Across India As Multiple Airlines Report Microsoft Server Outages

A software glitch in the check-in systems of Indigo, Akasa, and SpiceJet has affected web check-in systems at multiple airports, including Mumbai, Bangalore, and Delhi.

A server glitch has resulted in airline services getting hit by a massive outage.

Source : Unsplash

A major technical snag with Microsoft servers has hit the servers of three airline companies. Several airports reported problems with their web check-in systems in several cities, including Mumbai, Bangalore, and Delhi. Sources said that the a software glitch in the check-in systems of Indigo, Akasa, and SpiceJet. The check-in systems of these three airlines are not working, due to which flights are being affected across the country.

These three airlines use the GoNow — check-in system — which has been facing technical problems across the world since 10:45 AM. GoNow is a day-of-departure suite by Navitaire. GoNow is working with Microsoft to resolve this issue as soon as possible.

There is no major impact on Delhi Airport's T3, but the impact is visible at T2.

Akasa Air Starts Manual Web Check-In

Akasa Air posted on X that its online services have been affected, due to which passengers were facing problems in ticket booking, check-in, etc. Due to this, the airline was resorting to a manual web check-in process.

"Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable. Currently we are following manual check-in and boarding processes at the airports and hence request passengers with immediate travel plans to reach the airport early to check-in at our counters. We sincerely regret the inconvenience caused and want to assure you that our teams are working with our service provider to resolve the same at the earliest [sic]," Akasa posted.

#TravelUpdate: Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable. Currently we are following manual check-in and boarding processes at the airports and hence…

— Akasa Air (@AkasaAir) July 19, 2024

SpiceJet Asks Flyers To Arrive Early At Airport

SpiceJet, too, has started a manual check-in and boarding process. Hence, it has asked flyers to arrive earlier than usual to the airport for the boarding procedure.

"We are currently experiencing technical challenges with our service provider, affecting online services including booking, check-in, and manage booking functionalities. As a result, we have activated manual check-in and boarding processes across airports. We kindly request passengers with upcoming travel plans to arrive at the airport earlier than usual to complete check-in at our counters. We sincerely regret for any inconvenience this may cause and assure you that our teams are diligently working with our service provider to resolve these issues promptly. Thank you for your patience and co-operation during this time," it said in an X post.

#ImportantUpdate: We are currently experiencing technical challenges with our service provider, affecting online services including booking, check-in, and manage booking functionalities. As a result, we have activated manual check-in and boarding processes across airports. We…

— SpiceJet (@flyspicejet) July 19, 2024

IndiGo Confirms Microsoft Server Outage

Confirming the Microsoft server outage, IndiGo said: "Our systems are currently impacted by a Microsoft outage, which is also affecting other companies. During this time booking, check-in, access to your boarding pass, and some flights may be impacted. We appreciate your patience."

Our systems are currently impacted by a Microsoft outage, which is also affecting other companies. During this time booking, check-in, access to your boarding pass, and some flights may be impacted. We appreciate your patience.

— IndiGo (@IndiGo6E) July 19, 2024