'IndiGo Being Held Accountable, Long-Term Measures Underway': Aviation Minister In Lok Sabha
The Minister also emphasised that accountability will be ensured. He said that the DGCA has issued show-cause notices to IndiGo's senior leadership and commenced a detailed enforcement investigation in the crisis.
Union Aviation Minister Ram Mohan Naidu Kinjarapu on Tuesday spoke on the IndiGo crisis, stressing that the airline is being held accountable and that operations are stabilising fast. Naidu asserted that safety in civil aviation is "completely non-negotiable" and "no airline, however large, will be permitted to cause hardship to passengers".
He also assured that the government is taking long-term measures to make India's aviation sector more passenger-centric. "Operations are stabilising fast, safety remains fully in force, IndiGo is being held accountable, passengers' convenience and dignity are being protected, and long-term measures are underway to take India's aviation sector more passenger-centric," he said.
Speaking in the Lok Sabha, Naidu said the disruptions triggered by IndiGo’s widespread cancellations last week were now easing.
"I would like to inform this August House that the disruption caused by IndiGo's recent operational failures is now rapidly stabilising. IndiGo's daily flights which had fallen drastically to 706 on December 5 have now recovered to over 1800 flights yesterday and are expected to rise further today," he informed the House. He added that other airlines were operating normally and that airports across the country were not reporting unusual crowding or distress. Refunds, baggage tracing and passenger support measures, he said, were being monitored directly by the Ministry.
VIDEO | Parliament Winter Session: Union Minister of Civil Aviation K Ram Mohan Naidu (@RamMNK) speaks on Lok Sabha over IndiGo fiasco, says, "I would like to inform this august House that the disruption caused by IndiGo's recent operational failures is now rapidly stabilising.… pic.twitter.com/hVt819hp5K
— Press Trust of India (@PTI_News) December 9, 2025
The Minister further emphasised that accountability will be ensured. "DGCA has issued showcause notices to IndiGo's senior leadership and commenced a detailed enforcement investigation. Depending on the outcome, strict and appropriate action, as empowered under the aircraft rules and act, will be taken," he said.
"No airline, however large, will be permitted to cause such hardship to passengers through planning failures, non-compliance or non-adherence to statutory provisions," Naidu added.
Naidu also explained the regulatory framework under which the issues arose. The DGCA had rolled out a phase-wise implementation plan for new aviation norms — Phase 1 from July 2025 and Phase 2 from November 1, 2025 — after consultations with all stakeholders. IndiGo had assured full compliance and confirmed its preparedness for the winter schedule.
"IndiGo had clearly assured full compliance with these norms, and also confirmed its preparedness to undertake the winter schedule. Despite these assurances, prima facie, it was observed that internal rostering disruptions led to large scale cancellations, causing inconvenience to thousands of passengers," he said.
The Minister reiterated that the government remains firm on maintaining safety and operational reliability across all airlines. “Safety in civil aviation is completely non-negotiable,” he stressed.
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