Passenger Shares His ‘Harrowing Tale’ On IndiGo Flight, Urges Others To Be ‘Extra Careful’. See What Happened

The passenger was travelling from Chennai to Delhi on an IndiGo flight and broke his ankle while deboarding due to the airline using a wet ramp for the process

He later on registered a complaint on the AirSewa portal and in response, IndiGo denied providing much help for his ordeal.

Source : X/@ratnenduray

A man’s experience on an IndiGo flight turned into a nightmare. The passenger was travelling on a flight from Chennai to Delhi and talked about his ‘harrowing’ experience when he was exiting the flight back in August.

The user, Ratnendu Ray, shared the whole incident on social media platform X, formerly known as Twitter, and said that the incident occured when his flight landed in Delhi’s T2 terminal on the early morning of August 14, 2024. “As is most common with them, no aerobridge was given, and instead they asked everyone to deboard using their ramps,” the post read.

Adding on to his post, he stated that it was raining that day, and the ramp passengers had to use to deboard the flight was damp and dark.

2/n It was drizzling slightly as we landed though it had stopped when the doors opened. The ramp was dark, & as it usually does, had a rubber sheet on it. I was walking down it at normal pace. Half way down the ramp, my right foot suddenly slipped on a moist patch on the ramp.

— ratnendu ray (@ratnenduray) December 4, 2024

“Half way down the ramp, my right foot suddenly slipped on a moist patch on the ramp,” Ray shared. When he fell, Ray almost immediately realised that his ankle was broken or dislocated. He shared that he got gown from the ramp with help from another passenger. 

“Indigo staff put me in a wheelchair and got me to the clinic at the terminal, from where I was ambulanced to a hospital in Gurgaon. As expected, they determined that it was a dislocation of my ankle joint along with a trimalleolar fracture. Basically the ankle was shattered,” he replied to his own post and said.

Afterwards, he registered a complaint on the AirSewa portal and in response, IndiGo denied providing much help for his ordeal. He said that the carrier’s response implied that he was making the issue up and ‘I must be the idiot who can't walk down ramps as no one else fell that day.’

Ray shared that the surgery and hospitalisation ended up costing him a ‘ton’ and he still isn’t able to walk, with full recovery potentially a year away at least. He urged fellow passengers to ‘please, please be extra careful on IndiGo’s ramps and pray they put some lights along the surface of the ramp, remove rubber mats and don’t avoid aerobridges’.

Netizens were aghast by the airline's behaviour with Ray. One of the users noted, "Well done @IndiGo6E! You truly outshine yourselves in earning the title of the world's worst airline. Such apathy towards a customer's suffering is truly unmatched."

Meanwhile, another said, "Shameful to blame that only one passenger slipped that day. Is that how you do risk mitigation for pilots as well? Claiming incident hasn't happened so must not be true?"