Woman refuses service from Airtel's Muslim customer care executive; Twitter lashes out

The incident reached a new level of shame when Bharti Airtel India complied with her request and a ‘Hindu representative’ Gaganjot, responded on behalf of the customer care service.

In a bid to woo customers, leading telecom company Bharti Airtel has revamped its Rs 399 prepaid plan once again.

New Delhi: In an incident of religious discrimination, an Airtel Direct-to-Home customer, Pooja Singh, requested Bharti Airtel India to re-assign her a “Hindu representative” as she cannot trust a Muslim representative which was provided to her earlier. The incident took place on Twitter when Singh complained of poor customer service from an assigned service engineer who ‘misbehaved with her’. Shoaib, a respondent from Bharti Airtel India, responded soon enough and promised to provide a solution to the problem. This minor incident between a customer and an employee took a bizarre turn when Pooja, without being even a little subtle, tweeted saying “You’re a Muslim and I have no faith in your working ethics because Kuran may have a different version for customer service” and went on to request for a Hindu representative. The incident reached a new level of shame when Bharti Airtel India complied with her request and a ‘Hindu representative’ Gaganjot, responded on behalf of the customer care service. This incident harbored tremendous outrage on Twitter against both Pooja Singh and Bharti Airtel India. While the former is being accused of religious discrimination, the latter is being accused of supporting it instead of taking a stance. The telecom company has been bearing outrage since the incident and tried to stir the incident in their favor. But furious customers have been willing to change their telecom operator. Like any other incident, people are divided on their stance in this one as well. While some are of the opinion that what Pooja Singh did was right and are coming out in full support; some think that it is the telecom’s duty to help their customers and they did what they had to and some intellectuals are just ashamed at the unfolding of this event while questioning where the society is heading.