Karnataka: Government-Run 108 Ambulance Services Hit As Technical Glitch Occurs At Call Centre

He assured people that there is no need to worry as a backup server has been installed and measures have been taken to repair the main server

108 Ambulance services hit in Karnataka due to technical glitch at call centres.

Source : PTI file

108 Ambulance services were hit in Karnataka on Sunday after a technical glitch occurred in the helpline service. State Health Minister Dr K Sudhakar assured that the services will resume and measures are being taken to rectify the issue.

He assured people that there is no need to worry as a backup server has been installed and measures have been taken to repair the main server. In a Tweet, Dr K Sudhakar wrote, "A video conference of the district level officials was held under the leadership of the Principal Secretary of the Health Department to solve the technical problem in the Arogya Kavacha Ambulance service and to establish a temporary alternative system without any interruption in the ambulance service."

Meanwhile, he also informed that the centralised call centre has been functioning at full scale and the calls were being answered to provide ambulance services. He said that temporary backup server is installed and work was ongoing to repair the faulty main server.

He also mentioned that three to four decentralised call centres have been arranged in each district to ensure uninterrupted services and the local media has been playing a vital role in informing public about this.

ಈ ಎಲ್ಲ ಕ್ರಮಗಳ ಜೊತೆ ತಡೆರಹಿತ ಸೇವೆ ಖಾತ್ರಿಪಡಿಸಿಕೊಳ್ಳಲು ಪ್ರತೀ ಜಿಲ್ಲೆಯಲ್ಲಿ 3-4 ವಿಕೇಂದ್ರೀಕೃತ ಕಾಲ್ ಸೆಂಟರ್ ವ್ಯವಸ್ಥೆ ಮಾಡಲಾಗಿದ್ದು ಇದರ ಬಗ್ಗೆ ಸ್ಥಳೀಯ ಮಾಧ್ಯಮಗಳು ಮೂಲಕ ಸಾರ್ವಜನಿಕರಿಗೆ ಮಾಹಿತಿ ನೀಡಲಾಗುತ್ತಿದೆ.

3/3

— Dr Sudhakar K (@mla_sudhakar) September 25, 2022

Meanwhile, the health minister also said that the current vendor's services are not satisfactory and a new tender has been floated. While addressing the media, Dr Sudhakar slammed the Leader of the Opposition (LoP) Siddaramaiah's for his comments on ambulance services issue. Earlier, Siddaramiah said that corruption is the main reason for the occurrence of ambulance issue in the state.

"Siddaramaiah doesn't understand technical issues. He must understand the facts before commenting. Everything should not be seen through the political lens," Sudhakar said, as quoted by Mint, reacting to Congress leader's comments.