Bad Loan Write-offs Reach Rs 2.09 Lakh Crore: Here's How Debt Collection Technology Can Be The Solution

Technology can help banks better manage risks associated with lending by providing real-time insights into the financial health of borrowers

Debt collection technology can assist banks in designing effective loan restructuring plans and collections strategies.

By Manavjeet Singh

A loan write-off is a scenario where the banks remove the defaulted loans from their books considering it a loss. A loan is an asset for banks but if the borrower defaults on repayment of these loans then they are considered as a NPAs (non-performing assets) which is sugar coated word for a loss. This loss negatively affects the balance sheets and hence to make the balance sheet more appealing, loan write-offs are performed. However, even after writing off these NPA a bank does not give up on the recovery efforts. The banks use legal means, negotiations or even asset seizure.

Debt collection technology can indeed play a role in addressing the issue of bad loans. Here are some ways in which technology can contribute to improving debt collection and reducing NPAs.

Automated Communication

Debt collection technology can automate communication with borrowers through various channels like SMS, emails, and automated voice calls. These reminders can help borrowers stay informed about their debts and payment schedules.

Data Analytics and Predictive Modelling

By analysing large amounts of data, banks can identify patterns and trends related to borrowers' repayment behaviours. This can help banks predict which loans are likely to become NPAs and take proactive measures to prevent such outcomes.

Artificial Intelligence and Machine Learning

AI and ML can be used to assess the creditworthiness of borrowers more accurately. These technologies can analyse a wide range of data points, including financial history, transaction behaviour, and even social media activity, to make more informed lending decisions.

Risk Management Tools

Technology can help banks better manage risks associated with lending by providing real-time insights into the financial health of borrowers. This can enable banks to adjust terms, offer repayment options, or provide financial counselling to struggling borrowers before loans turn bad.

Digital Payment Solutions

Offering digital payment platforms can make it easier for borrowers to make timely payments. Mobile apps and online payment gateways can provide convenient methods for borrowers to settle their debts, reducing the chances of loans becoming NPAs due to missed payments.

Fraud Detection and Prevention

Advanced technology can help in detecting fraudulent activities that contribute to bad loans. By implementing robust fraud detection systems, banks can minimise the risk of lending to individuals or entities with malicious intent.

Loan Restructuring and Collections Strategy

Debt collection technology can assist banks in designing effective loan restructuring plans and collections strategies. These strategies can be tailored to individual borrowers' financial situations, increasing the likelihood of recovering loans.

However, it's important to note that while technology can significantly improve debt collection and NPA management, it is not a standalone solution. Effective debt recovery also requires regulatory reforms, transparent lending practices, borrower education, and supportive economic conditions.

The writer is the MD and CEO at fintech firm, CLXNS.

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