Facing Glitches With SBI UPI? Go For Yono And Net Banking Instead, Bank Urges Customers

SBI UPI Snag: The bank has informed its customers that they might encounter UPI server issues due to a upgrade and asked customers to turn to alternate digital channels like Yono SBI, Yono Lite and net banking.

(Representative Image/ Getty)

New Delhi: Are you a regular user of State Bank of India’s (SBI) Unified Payments Interface (UPI) platform, and facing certain issues? If yes, then it’s because the bank is upgrading the platform for better customer experience. The bank has informed its customers that they might encounter UPI server issues due to this upgrade on Monday. As a result of the glitch in transactions, the bank has urged customers to use alternate digital channels like Yono SBI, Yono Lite and Net Banking to avoid this inconvenience. "We request our customers to use YONO SBI, YONO Lite and Net Banking to avoid being inconvenienced,"SBI tweeted along with the announcement.

We request our customers to use YONO SBI, YONO Lite and Net Banking to avoid being inconvenienced.#SBI #StateBankOfIndia #UPI #YONOSBI #YONOLite #InternetBanking pic.twitter.com/qQKVLaRjax

— State Bank of India (@TheOfficialSBI) September 20, 2020

"As SBI is upgrading its UPI platform for better customer experience, there may be intermittent issues today while this exercise is in progress. We request the inconvenience caused and request you to bear with us. You may also use our alternate digital channels like Yono, Yono Lite or Net Banking which are not impacted by this upgrade," read the announcement in the micro-blogging website Twitter. What’s payment mode in question? The UPI app from the largest lender namely BHIM SBI Pay allows users to avail several banking features from bill payment to money transfer. However, as per the report on business daily Mint, SBI UPI app is currently facing issues as the servers are out of reach making it difficult for payments to get processed through the app. It is not the first time, but users have encountered UPI server issues at several instances. Launched around four years back, UPI payments have grown consistently barring the April-May period when India went into a complete lockdown. According to the data from the National Payments Corporation of India (NPCI), State Bank of India (SBI) has garnered the maximum share of UPI-based transactions for the first four months of 2020. The largest public sector bank has a network of more than 22,000 branches spread across the country, as well as a presence in 32 countries around the world.