'Your Luggage Has Been Delivered': Minister Jyotiraditya Scindia Helps Student After IndiGo Gaffe

Tweeting about her 'horrible experience' with IndiGo, the student slammed the budget carrier for putting her through 'mental and physical exhaustion'. Here is what happened.

Aviation minister Jyotiraditya Scindia

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Civil Aviation minister Jyotiraditya Scindia came to the aid of a student after she tweeted that IndiGo failed to deliver her luggage at her destination after making her travel to four different airports in one day. Jyotiraditya Scindia ensured that the student got her luggage delivered to the hostel. 

"Your luggage has been delivered at the hostel gate. Take care," Scindia tweeted on Monday in response to the woman's thread.

Tweeting about her "horrible experience" with IndiGo, Anoushka slammed the budget carrier for putting her through "mental and physical exhaustion".

"Had the most horrible experience travelling with IndiGo, because of their incompetency and delays, I had to travel to four different airports in less than 24 hours to reach my destination and when I finally did reach, I find out my check in luggage isn't delivered yet," wrote Anoushka. 

Anoushka's Twitter bio identifies her as a student of National Law University, Jodhpur.

After her complaint, IndiGo asked the student to return to the airport the next day to collect her luggage. Anoushka said it would take her Rs 700 to Rs 800 to travel from her college to the airport to collect her luggage.

"Now they're telling me I have to come collect it tomorrow from the airport. How much more mental and physical exhaustion am I supposed to suffer? IndiGo atleast have the decency to refund partially or fully for this horrible experience," she tweeted.

"My college is on the outskirts and it takes around 700-800 bucks for a cab to reach airport. Apart from paying for your ridiculously inflated ticket prices, you are also making me pay for YOUR incompetence," the student further said.

The incident happened after a day after hundreds of passengers of IndiGo Airlines across the country faced a tough time with over 50 per cent of its flights not operating on schedule. According to the Ministry of Civil Aviation, IndiGo Airlines operated only 45.2 per cent of its flights on time on July 2.