Microsoft Outage Highlights: SpiceJet's Technical Issue Fixed, Airline Confirms 'All Operations Restored To Normal'
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Background
Microsoft Outage Highlights: According to Reuters, a major technical problem with Microsoft's cloud services in the Central US region has caused extensive disruptions, affecting multiple airlines and leading to numerous flight cancellations and delays. The repercussions of this cloud outage appear to have extended to Indian airline operators like IndiGo and SpiceJet, resulting in operational challenges for them as well. After considering the gravity of the matter Australia has called an emergency meeting on the Microsoft issue.
Australia Calls Emergency Meeting
Technical disruptions are affecting various institutions throughout Australia, including news outlets, banks, supermarkets, airports, and telecommunications services. Sydney, Melbourne, and Canberra airports are currently experiencing operational interruptions, leading to difficulties for passengers attempting to check in. An Australian government representative mentioned that the National Emergency Mechanism group will convene promptly to address the situation.
The spokesperson said, "The Australian Government is working closely with the National Cyber Security Coordinator on this unfolding outage. We understand Triple-0 services are currently not affected by this outage. The information as it stands is this outage relates to a technical issue with a third-party software platform employed by affected companies."
Microsoft Global Outage Affected Airlines In US, India
In the United States, Frontier Airlines, Allegiant Air, and Sun Country Airlines experienced operational disruptions attributed to a widespread outage. Frontier Airlines specifically cited a "major Microsoft technical issue" as the cause of their temporary service interruptions.
Meanwhile, Sun Country Airlines reported disruptions in their booking and check-in services, which they attributed to issues with a third-party vendor, without explicitly naming Microsoft. Allegiant Air confirmed that their website outage was due to problems with Microsoft Azure.
The impact of this outage extended to India, affecting three airlines — IndiGo, Akasa, and SpiceJet — with significant failures in their check-in systems. Passengers at major airports like Mumbai, Bengaluru, and Delhi were reportedly affected. These airlines, utilizing the GoNow check-in system, have been dealing with these technical challenges since 10:45 am IST and are working closely with Microsoft to resolve the situation promptly.
Microsoft Global Outage: Technical Details
According to Reuters, Microsoft has identified that the outage initially impacted a specific group of customers using various Azure services in the Central US region. Azure, a cloud computing platform, facilitates the creation, deployment, and management of applications and services on a global scale.
Microsoft Global Outage: BSOD Reported
Furthermore, according to several media reports, millions of Windows users globally experienced the Blue Screen of Death (BSOD) error, resulting in unexpected shutdowns and restarts. This issue has been associated with a recent update released by cybersecurity company CrowdStrike.
It remains to be seen when full services are restored by the Redmond tech giant.
Microsoft Outage LIVE Updates: SpiceJet Recovers From Technical Outage, Says 'All Systems Back To Normal'
SpiceJet airlines issued a statement on X and stated that its operations have been restored to normal.
We are happy to inform that the technical issue has been successfully fixed and our operations have been restored to normal. Thank you for your patience and understanding. We’re eager to provide you with smooth and seamless travel experiences once more. You may now refer to our…
— SpiceJet (@flyspicejet) July 19, 2024
Microsoft Outage LIVE Updates: IndiGo Issues Advisory Amid Outage, Says 'Working To Restore Ops'
Amid the Microsoft outage, IndiGo issued a travel advisory and also said that it was working to restore the operations at the earliest.
— IndiGo (@IndiGo6E) July 19, 2024
Microsoft Outage LIVE Updates: US Department Of Homeland Security's Statement On Outage
US Department Of Homeland Security tweeted about the outage, saying: "The Department, and the Cybersecurity and Infrastructure Security Agency are working with CrowdStrike, Microsoft and our federal, state, local and critical infrastructure partners to fully assess and address system outages."
The Department, and the Cybersecurity and Infrastructure Security Agency (@CISAgov) are working with CrowdStrike, Microsoft and our federal, state, local and critical infrastructure partners to fully assess and address system outages.
— Homeland Security (@DHSgov) July 19, 2024
Microsoft Outage LIVE Updates: 'Working Closely With CrowdStrike To Bring Systems Back Online' Says CEO Nadella
Chairman and CEO at Microsoft, Satya Nadella, tweeted: "Yesterday, CrowdStrike released an update that began impacting IT systems globally. We are aware of this issue and are working closely with CrowdStrike and across the industry to provide customers technical guidance and support to safely bring their systems back online."
Yesterday, CrowdStrike released an update that began impacting IT systems globally. We are aware of this issue and are working closely with CrowdStrike and across the industry to provide customers technical guidance and support to safely bring their systems back online.
— Satya Nadella (@satyanadella) July 19, 2024
Microsoft Outage LIVE Updates: Here's What Indian Computer Response Team's DG Said On Outage
On Microsoft's global outage, Dr Sanjay Bahl, DG, Indian Computer Emergency Response Team said: "...It is a technical glitch. Because if you look at cyber security it consists of three things, confidentiality, integrity, and availability. It has affected the availability aspect. So it has not affected anything other than availability. Its impact in India was much less as compared to the Western countries. And the reason is that it has to be purchased separately and not many people have bought it as a tool to protect themselves. Other competing products are also available, and people use those products instead of CrowdStrike..."
#WATCH | On Microsoft global outage, Dr Sanjay Bahl, DG, Indian Computer Emergency Response Team says, "...It is a technical glitch. Because if you look at cyber security it consists of three things, confidentiality, integrity and availability. It has affected the availability… pic.twitter.com/1il3eSNqBw
— ANI (@ANI) July 19, 2024
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