Gmail crashes in India, parts of Europe, user report ‘Error 404’ on Google email; Here's company's response

Various users across the globe reported ‘404 Error’ while trying to open the site. However, other Google services such as YouTube, Google News etc among others were not affected.

Google's most popular Gmail service was reportedly down for some users in India and various parts of Europe.

New Delhi: Google's most popular Gmail service was reportedly down for some users in India and various parts of Europe. The same is being described as a digital "apocalypse" by users. Various users across the globe reported ‘404 Error’ while trying to open the site. However, other Google services such as YouTube, Google News etc among others were not affected. As per the report, outage tracker Down Detector started logging thousands of reports at about 11am UK time on Tuesday morning. Users took to Twitter to report the error and said they could not receive messages. While vast majority of users complained about log-in issues and some reported difficulty in accessing the Gmail website.

Anybody else get this message? Trying to open Gmail. The same goes for Google Account. The rest of the Google apps works.#gmail pic.twitter.com/qzFb3Ruv2A

— StrayDog (@StrayDogTrading) January 29, 2019

Is @gmail down ? i am getting this error while logging in! pic.twitter.com/XqKL4ybRXJ

— zeefu (@zeefu) January 29, 2019

I am not able to access my gmail account showing 404 error @GoogleIndia @Google @googleanalytics #google The requested URL was not found on this server. That’s all we know. pic.twitter.com/ugdpsP67eg

— Mohit Singh (@MohitSi79514847) January 29, 2019

What is happening with #Gmail !? Omg I can’t access to any account pic.twitter.com/GOrXjtz7zI

— MicroFluff (@MicroFluff) January 29, 2019

However, Google's service status page lists no issues with Gmail. In response to one Twitter user's complaint, Google said that there were "no disruptions" with the service and insisted that the user trying clearing their browser cache and cookies. Google's response read: "Hi there. Currently, there are no disruptions. Could you try clearing the browser cache and cookies to see if that helps."

Hi there. Currently, there are no disruptions. Could you try clearing the browser cache and cookies to see if that helps: https://t.co/0qpxh9xK73? Keep us posted.

— Gmail (@gmail) January 29, 2019