Satya Nadella’s First Reaction On Microsoft Global Outage: ‘Working With CrowdStrike’ For Solution

Microsoft CEO Satya Nadella said that the company was aware of the outage and was working closely with CrowdStrike to ensure the customers' systems are brought back online.

Microsoft CEO Satya Nadella

Source : PTI

After a massive Microsoft global outage on Friday, the tech giant’s CEO and chairman Satya Nadella released a statement saying that the company is working closely with CrowdStrike to provide customers with technical guidance and support to safely bring their systems back online.

Nadella’s first reaction comes hours after the global outage crippled various industries, including airlines, banking, travel, and finance, among others.The root cause behind the outage was identified as a faulty update on Windows systems from CrowdStrike's Falcon Senor.

In his first reaction since the outage occured, Nadella tweeted: "Yesterday, CrowdStrike released an update that began impacting IT systems globally. We are aware of this issue and are working closely with CrowdStrike and across the industry to provide customers technical guidance and support to safely bring their systems back online."

Yesterday, CrowdStrike released an update that began impacting IT systems globally. We are aware of this issue and are working closely with CrowdStrike and across the industry to provide customers technical guidance and support to safely bring their systems back online.

— Satya Nadella (@satyanadella) July 19, 2024

Elon Musk, CEO of Tesla, commented on Nadella's post: "This gave a seizure to the automotive supply chain."

The airports and airline operations across the country and abroad were significantly hit due to the outage. Major US airlines including United, Delta, and American Airlines were grounded due to communication issues. 

In India, SpiceJet in T1, Air India Express in T2, Akasa, and IndiGo are the ones that were impacted by the outage, PTI reported. The latter alone cancelled around 200 flights.   

Hundreds of flights were delayed by a considerable time as the networks of the airlines were affected. The move to manual check-ins, bookings, and boarding processes added to the delay.

The outage reportedly started at 10:40 am, news agency PTI reported citing sources.

IndiGo Issues Travel Advisory

IndiGo airlines also issued a travel advisory following the outage, which stated that the airlines is "working diligently to restore normal operations at the earliest".

"The global outage currently affecting airlines and airport systems worldwide has affected our travel schedules. We request customers, without urgent travel need, to avoid coming to the airport or call the contact centre at this time."

pic.twitter.com/UIxxhaTMb6

— IndiGo (@IndiGo6E) July 19, 2024

'Fix Has Been Deployed': CrowdStrike CEO Kurtz

CrowdStrike President and CEO George Kurtz also addressed the situation and said that the problem had been identified and reassured customers that a fix is in progress.

"This is not a security incident or cyberattack.The issue has been identified, isolated, and a fix has been deployed. We are updating our support portal regularly and will continue to provide updates on our website," Kurtz posted on X.