Air India-Vistara Merger: Carrier Brings In More Resources To Make Merger Process Smooth For Passengers

Media reports said that the carrier has brought in help desk kiosks at touch points and airports to make the whole experience easy for Vistara customers after the merger gets finalised next week

After the merger, routes operated by Vistara and the in-flight experience for Vistara customers will remain the same.

Source : cardinsider

Air India has reportedly brought in additional resources to help ensure a smooth transition for Vistara passengers post the merger. Media reports said that the carrier has brought in help desk kiosks at touch points and airports to make the whole experience easy for Vistara customers after the merger gets finalised next week.

Citing officials in the know, PTI reported that these extra resources will help passengers in the merger process. Notably, the joint venture between Tatas and Singapore Airlines will see Air India and Vistara merge on November 11, 2024. 

After the merger, routes operated by Vistara and the in-flight experience for Vistara customers will remain the same. Further, the carrier’s aircraft will be identified by a special four-digit Air India code that begins with the digit ‘2’.

Quoting the official, the news agency said that Air India has also deployed kiosks at the curbside before terminal entry at hubs and metro city airports. “There will be customer support staff wearing 'How may I assist you?' Air India x Vistara branded t-shirts for support,” the official noted.

Further, Vistara’s airport ticketing points and check-in terminals will also become merged under Air India. In the recent months, 2,70,000 passengers who booked Vistara flights were migrated to Air India and over 4.5 million Vistara loyalty programme members are now shifting towards Air India’s loyalty programme.

There have been worries regarding the impact of the merger on existing Vistara customers. Notably, Air India has stressed that the Vistara experience will remain the same for customers post the merger. The combined entity will operate a fleet of over 200 aircraft, providing connectivity to 90 domestic and international destinations.