New Delhi: Actor-filmmaker Satish Kaushik slammed Go First Airlines for using "dubious ways" to harass passengers on Wednesday. Reacting to Satish Kaushik's post on Instagram, the airline has expressed regret and said that it will look into the matter soon.
In his Instagram post, Kaushik wrote that his office had booked two seats in the first row with the middle seat on a flight "G8 2315" and paid Rs 25,000 for it. This flight on 23 June was from Mumbai to Dehradun. He said that the flight 'sold' the middle seat to another passenger despite payment from his office.
According to Satish Kaushik, a person named Zubin from Go First tried to help by saying that he would be accommodated on the next flight but this passenger was firm on his stand. The flight crew was unable to find a seat for the passenger, so the flight was halted, in which case Koshik decided to give the seat to the fellow passenger.
He wrote, "Zubin and the air hostesses who were aghast at the mistake of their own organisation thanked me." Satish claimed that the group of air hostesses asked to send a mail to the airline's office and apologise for this unfortunate mishap.
According to Satish Kaushik, Zubin also told him that he will inform the office and decide whether he (Satish) gets a refund for the seat. Satish wrote, "I told Zubin that it will never happen." According to the filmmaker, his office is in touch with the customer care of the airlines and their reply is 'no refund'.
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Satish also wrote that he could have stopped the flight but he did not do it because He did not want the passengers to wait any longer. Responding to Satish's post, the airline expressed regret over the incident and said it would look into the matter soon.
Responding to Satish Kaushik's post, Go First spokesperson wrote: "We truly regret the inconvenience caused to Mr. Satish Kaushik regarding the middle seat – Go More - on flight “G8 2315”. We are terribly disappointed by what occurred on his journey and believe that such mistakes should not be condoned, and that no consumer should ever be put through such an ordeal."
As per the airline, it is in touch with Satish Kaushik and has offered a refund.
"Customer centricity has been the very core of GO FIRST’s operational philosophy. With a focus on efficiency and customer satisfaction, GO FIRST endeavors to provide a seamless flying and airport experience to its passengers, in line with its “You come first” philosophy," the statement further added.