Union Health Minister Harsh Vardhan launches 'COVID India Seva' to address citizens' queries

Union Health Minister Harsh Vardhan on Tuesday launched 'COVID India Seva', an interactive platform for citizen engagement on coronavirus.

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New Delhi: Union Health Minister Dr. Harsh Vardhan on Tuesday launched 'COVID India Seva', an interactive platform for citizen engagement on coronavirus. This initiative is aimed at enabling transparent e-governance delivery in real-time and answering citizen queries swiftly, at scale, especially in crisis situations like the ongoing COVID-19 pandemic.

Launched @CovidIndiaSeva to respond to citizens' queries in real time ❗️

Experts will share authoritative public health information reg #COVIDー19 swiftly at scale, helping to build a direct channel for communication with citizens. Post your queries!#CovidIndiaSeva @PMOIndia pic.twitter.com/9dPKh9Qklc — Dr Harsh Vardhan (@drharshvardhan) April 21, 2020

Commenting on the announcement of the Seva, the official statement quoted Vardhan as saying, "Over time, Twitter has proved to be an essential service for both the government and citizens to interact and exchange information, especially in times of need." Union Health Minister said as India fights coronavirus with social distancing, "we are happy to make a concerted online effort by adopting the Twitter Seva solution. It is powered by a team of experts at our end who are trained and equipped to treat and respond to each query uniquely, and at scale." "This will enable us to establish a direct channel with Indian citizens, connecting with them in real-time to provide authoritative health and public information," he added. The statement stated as these responses are transparent and public, everyone can benefit from the responses received around common queries. It is important to note that the Ministry will respond to broader queries and public health information. This does not require the public to share personal contact details or health record details. Watch: 80% of the COVID-19 cases are asymptomatic: Health Ministry | Bharat Ki Baat