'I Have No Choice...': Kunal Kamra Accepts Bhavish Aggarwal's Job Offer Amid Ola's Service Quality Dispute

Taking to X on Monday, Kamra humorously announced that he had "no choice" but to accept Aggarwal's invitation to help improve Ola's services

The initial debate started on October 6, when Kunal Kamra shared an image of Ola scooters parked in large numbers at a service center.

Source : X

Weeks after a heated exchange over the after-sales and service quality of Ola Electric scooters, stand-up comedian Kunal Kamra accepted Ola founder Bhavish Aggarwal's job offer, but with several conditions. The back-and-forth between the two, which initially began on X earlier this month, escalated after Kamra criticised the service experience for Ola's electric scooter customers.

Taking to X on Monday, Kamra humorously announced that he had "no choice" but to accept Aggarwal's invitation to help improve Ola's services. "After being tagged thousands of times, I anyway feel like I am an Ola employee," he wrote.

I have no choice but to accept @bhash’s offer to work with OLA…
After being tagged thousands of times I anyway feel like I am an OLA employee.
OLA can seal this collaboration by committing to the below action points & looking forward to joining. pic.twitter.com/flqOgIkUo6

— Kunal Kamra (@kunalkamra88) October 28, 2024

The initial debate started on October 6, when Kamra shared an image of Ola scooters parked in large numbers at a service center. "Do Indian consumers have a voice? Do they deserve this? Two-wheelers are many daily wage workers' lifeline," he wrote, calling attention to what he described as inadequate service for the electric vehicles.

Aggarwal responded by suggesting Kamra's tweet was "paid" and invited him to join Ola to address the service issues himself. "Since you care so much Kunal Kamra, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career," Aggarwal wrote.

Since you care so much @kunalkamra88, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career.

Or else sit quiet and let us focus on fixing the issues for the real customers. We’re expanding service network fast and backlogs… https://t.co/ZQ4nmqjx5q

— Bhavish Aggarwal (@bhash) October 6, 2024

On Monday, Kamra said Ola could "seal this collaboration" if the company met several "action points." He outlined specific demands for improvement, including a commitment to completing all scooter repairs within seven business days and offering customers a temporary replacement or daily reimbursement of Rs 500 if repairs took longer. Additionally, he proposed a compensation of Rs 500 per delayed day, capped at Rs 50,000.

Kamra further recommended Ola provide two insurances with each scooter purchase — one covering the vehicle and another for service, the latter being free for customers.

Meanwhile, Aggarwal has yet to respond officially to Kamra's conditions. However, Ola’s Chief Financial Officer, Harish Abhichandani, recently stated that 99 per cent of complaints had been resolved satisfactorily according to Ola's redressal protocols.

Kamra's post also included a call to Union Road Transport Minister Nitin Gadkari, urging government intervention. "Minister Nitin Gadkari, please look at the plight of Indian customers," he wrote, suggesting that Ola's issues were affecting customers' livelihoods and finances.

As the situation unfolds, both Kamra's followers and Ola customers are watching closely to see if the comedian and the company can come to a mutual understanding to improve Ola Electric’s service experience.