'Hunger Savior Turns Life Savior': How Swiggy Delivery Boy Helped Worried Parents Contact Son
The online food ordering and delivery platform's Twitter account was quick enough to take cognizance of the narrative and praised the delivery partner.
New Delhi: Frequently, we come across news, posts and videos that impart positivity in our lives as it is rightly stated - the internet is one happy place for all. In the latest incident that is going viral on the internet, a Twitter user on Monday narrated a story of how a Swiggy delivery person displayed the epitome of humanity and helped an elderly couple ‘get in touch with their dear son’ in Secunderabad. The online food ordering and delivery platform's Twitter account was quick enough to take cognizance of the narrative and praised the delivery partner.
A Twitter user identified as Saikiran Kannan shared the incident where an elderly couple had approached his mother for help when they were unable to contact their son for a couple of days.
Saikiran's mom considered conveying 'some biscuits and juice items' by means of Swiggy's grocery delivery option- Swiggyinstamart. She attempted to sort out whether or not the individual, labeled 'Mr. X' by Saikiran, was at his home and was 'safe and sound'. Saikiran's mother would have reached the police if this effort proved futile.
"Given it was really late on a Sunday night, my mother decided to take a chance with @SwiggyInstamart by choosing some biscuits and juice items to be delivered there. Her idea was to check on Mr. X & ensure he was safe and sound. A police complaint was the next option."
Last night, a distant relative of my mother (an old couple) notified her of not being able to reach their son (Let us call him Mr. X) who lives alone in Secunderabad. Mr. X was not answering his phone for the past few days. The old couple shared his house address.
— Saikiran Kannan | 赛基兰坎南 (@saikirankannan) September 12, 2022
Saikiran's mother picked up items and ordered delivery to the address provided by the old couple. At the point when the delivery partner arrived at the location, he couldn't find the right house. The location appeared to be confusing.
It was subsequently perceived that the location given was mistaken. At the point when the delivery partner arrived at some unacceptable location, it was 9.15 pm. When the search proved futile, Saikiran's mother asked the delivery partner to save the things for him and said thanks to him for his efforts.
Following the failed attempt, Saikiran's mother requested that the old couple give the contact details of their child's friends to get more data on Mr. X's place of residence. They sorted out the right area now.
“Now we got the exact Google maps location of the place where Mr. X was staying in with all the right directions and details. But, It was already 9.45 pm," wrote Saikiran.
It is to be noticed that they sorted out the right location, in some measure 30 minutes after the failed attempt. This is the point at which, Saikiran's mother reached the delivery partner and inquired as to whether he could proceed to check, this time on the right location.
The delivery person agreed to do so. “The delivery man was kind enough to say that he would do it upon completion of his current delivery order.", Saikiran informed.
When finished with the delivery, the Swiggy delivery partner, Srinath Srikanth, attempted to arrive at Mr. X by and by, precisely thirty minutes later. When Mr. X responded to the Swiggy delivery partner's knock, “he handed over the phone to Mr. X and asked my mom to confirm that he was the one she was looking for. And There he was!".
Then Saikiran illuminates that Mr. X had gotten into a mishap on two or three days prior. Mr. X was under heavy medication. “He did not want his parents to get worried and hence was avoiding taking their calls. Now he was getting better! Soon after, he called his folks and narrated his story," Saikiran narrated.
At the point when the Swiggy delivery partner could lay out contact and deliver the item, it was 10.30 pm at night.
After the experience was addressed attributable to the thoughtfulness of the Swiggy delivery partner, Srinath Srikanth additionally gave the things to Mr. X, which Saikiran's mother had requested to save for himself. This prevailed upon Saikiran's mother and she requested Srinath Srikanth's Gpay details and moved him cash to compensate for having ‘gone above & beyond to help an old couple get in touch with their dear son!’
“To give a bit of the background on how this was done. My mother lives in Bangalore. The old couple lives in Chennai.. and Mr. X is in Secunderabad," Saikiran added.
Swiggy rushed to take note of this deed of the delivery partner and looked for details of the Swiggy Instamart delivery so they could 'appreciate him for his efforts.
Hey Saikiran, we ought to say that it was your mother's determination and quick thinking that combined well with the sense of community responsibility displayed by our delivery partner which ensured we all were able to find Mr. X. We hope (cont) https://t.co/8cNwcoQ18f
— Swiggy Cares (@SwiggyCares) September 12, 2022
“Hey Saikiran, we ought to say that it was your mother's determination and quick thinking that combined well with the sense of community responsibility displayed by our delivery partner which ensured we all were able to find Mr. X. We hope he's doing better now! In the meantime, we'd truly appreciate it if you could share the order ID here as it will help us reach out to the delivery partner in question and appreciate him for his efforts", wrote Swiggy on Twitter.
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