Encrypted messaging app Telegram has introduced new business functionalities, including greeting messages, quick replies, and more, aimed at enhancing communication efficiency between companies and their customers. Greeting messages empower businesses to send automated messages to users contacting them for the first time. These automated responses support various formats like text, media, and file sharing, allowing for multiple messages.
Additionally, the 'quick replies' feature in Telegram Business offers preset responses, enabling users to send one or more messages with a straightforward command in any chat, enhancing convenience.
Furthermore, Telegram users can noweffortlessly transform their profiles into detailed business pages, adding essential information such as location and business hours. This feature enables businesses to boost visibility and accessibility, fostering smoother customer interactions, as stated by the company.
According to the company, this feature empowers businesses to improve visibility and accessibility, facilitating smoother interactions with customers. Additionally, Telegram Business users can now establish an 'away message', ensuring timely responses even when they are unavailable due to closures or vacations. This feature enhances customer satisfaction by offering acknowledgment and relevant information, cultivating a professional and dependable image. Furthermore, the company announced plans to roll out additional Telegram Business features later this month.
Earlier this month, Telegram announced the introduction of nine innovative features in group communication via new updates. The newly introduced features mainly include Boosts for Groups, Stories from Groups, Emoji Status, Covers, Wallpapers, Link Styles, Group Emoji Packs, and Voice-to-Text among other features.
Additionally, Telegram introduced Group Emoji Packs, allowing higher-level groups to choose custom emoji sets for all members, enhancing communication and building group identity.
For members who are a part of boosted groups, Voice-to-Text Transcription ensures seamless communication by providing unlimited transcription for voice and video messages within the group.