New Delhi: In a bid to make government services inclusive and more accessible and simple MyGov chatbot on Monday announced that citizens will now be able to use the MyGov Helpdesk on WhatsApp to access Digilocker service and download important documents such as vehicle registration certificate, PAN card, driving license, amongst others on WhatsApp. Users will also be able to create and authenticate their Digilocker account on WhatsApp.
WhatsApp users in the country can use the My Gov chatbot by sending "Namaste" or "Hi" or "Digilocker" to WhatsApp number +91 9013151515.
Now, MyGov Helpdesk will offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services. The new service will let citizens access the following documents with ease and convenience, from their homes:
- PAN card
- Driving license
- CBSE class X passing certificate
- Vehicle registration certificate (RC)
- Insurance policy - two wheeler
- Class X marksheet
- Class XII marksheet
- Insurance policy document (life and non-life available on Digilocker)
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"Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform. With almost more than 100 million people already registered on Digilocker and 5 billion+ documents issued till date, we are confident that the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones.
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"This is in line with the vision of PM Narendra Modi to streamline and improve delivery of public services," Commenting on the launch of this Digilocker service, Abhishek Singh, CEO MyGov, President and CEO NeGD, MD & CEO Digital India Corporation (DIC) at Govt of India, said in a statement.
Since its inception in March 2020, the MyGov helpdesk, formerly known as MyGov Corona Helpdesk on WhatsApp has served as a critical instrument in fighting the Covid-19 pandemic by offering people authentic sources of Covid-related information, along with other uses like vaccine appointment bookings and vaccine certificate downloads.
So far, more than 80 million people have reached out to the helpdesk, over 33 million vaccine certificates have been downloaded and millions of vaccination appointments have been booked across the country.