New Delhi: Xiaomi India on Thursday launched Xiaomi Service+ which aims to become a one-stop solution and cater to the requirements of its customers such as device repair, live chat assistance, price quotations, among others. Xiaomi Service+ app users can add their purchased devices and check warranty and support status. The app can also book repair requests for all Xiaomi devices, installation as well as demos.
“At Xiaomi, we work towards building relationships that go beyond the purchase of a device. The launch of the Xiaomi Service+ app is a testimony to our commitment to providing seamless suport and after-sale services to every single customer for speedy redressal and solution delivery. Keeping in mind the growing need to receive at-home services, Xiaomi Service+ aims to address every customer’s service request from the comfort of their home with just a few clicks," Muralikrishnan B, COO, Xiaomi India, said in a statement.
"The app can be effectively used to raise service requests, track the status of the request, and receive information on the warranty status of their device, among a host of other features. Xiaomi Service+ is a cornerstone in elevating the user after-sales service experience.”
The Xiaomi Service+ app that intends to provide users with information with a few clicks can now be downloaded via the official Google Play Store or Getapps. It is the first touchpoint of service request and is supported by Xiaomi India’s 2,000 service centres across the country. Xiaomi Service+ app users will also be able to check the status of their service requests and gain access to customer support with features such as chat with an AI Bot and live chat with an agent.