OTP Messages May Get Heavily Delayed Starting December 1: Here's Why TRAI Thinks It's Important

As TRAI's new rules come into effect, users may experience delays in receiving OTPs, particularly during banking transactions or online bookings.

Starting December 1, significant regulatory changes by the Telecom Regulatory Authority of India (TRAI) are expected to impact how major telecom operators like Jio, Airtel, Vi, and BSNL manage commercial messages and one-time passwords (OTPs). These new measures, aimed at enhancing message traceability, are part of TRAI’s broader initiative to protect consumers from scams and online fraud.

What Is TRAI's New Directive?

Initially announced in August, the traceability guidelines require telecom providers to monitor the origins of all commercial messages, including OTPs. This step is critical in curbing rising incidents of cyber fraud, where scammers misuse fake OTPs to trick users into sharing sensitive information or unwittingly granting access to their devices.

The financial consequences of these scams have been severe, prompting TRAI to act decisively.

While telecom companies were initially given an October 31 deadline to implement these measures, they requested more time to ensure compliance. TRAI extended the deadline to November 31, giving operators additional weeks to adapt their systems.

As these rules come into effect, users may experience delays in receiving OTPs, particularly during banking transactions, online bookings, or other activities requiring secure verification. TRAI acknowledges that these short-term inconveniences are necessary to build a more secure digital ecosystem in the long run.

5G Rollout Boost With New Regulations In 2025

Looking ahead to January 1, 2025, a separate set of regulations will further shape the telecom landscape. The government has introduced changes under the Telecom Act, focused on expediting 5G infrastructure development nationwide. These updates include the introduction of standardised Right of Way (RoW) guidelines, which will simplify the process of setting up telecom infrastructure.

Currently, varying RoW rules across states result in inconsistent fees and delays. The new regulations aim to create a uniform framework, reducing costs and accelerating deployment. This move is expected to significantly enhance India’s digital connectivity and ensure a faster rollout of 5G services, benefiting consumers and businesses alike.