As per the new IT regulations announced by the government in February this year, the major social media giants including WhatsApp, Facebook, Instagram, and Twitter have appointed a grievance officer, nodal officer and chief compliance officer. 


As per the new IT Rules 2021, digital media platforms were directed to appoint a resident grievance officer who should be based out of India. The rules state that the official should be part of a larger grievance redressal mechanism, active monitoring of content on the platform, responsiveness to grievances, expedited processes to take down certain content including revenge porn, monthly compliance reports for Indian users, self-regulation mechanisms and also an oversight mechanism created by the Ministry of Electronics and Information Technology. 


The guidelines suggest that the grievance officer must recognise the complaint within 24 hours of its receipt and resolve it within 15 days of its receipt. Moreover, the appointed officer will be responsible for receiving and acknolwdging any order, notice, or instruction issued by the authorities. 


Complying with the rules, all the major social media giants have appointed their new Grievance Officers. Below are given the information about all the appointed officers. 


Facebook
Name: Spoorthi Priya
Email: FBGOIndia@fb.com
Address: 216 Okhla Industrial Estate, Phase III, New Delhi – 110020


WhatsApp
Name: Paresh B Lal 
Email: grievance_officer_wa@support.whatsapp.com
Phone: 1800-212-8552
Post: Post Box No. 56. Road No. 1, Banjara Hills. Hyderabad – 500 034. Telangana, India. 


LinkedIn
Name: Tanya Mampilly
Address: Tower A, Global Technology Park. Bangalore 560103


Twitter
Name: Dharmendra Chatur
Email: grievance-officer-in @ twitter.com
Address: 4th Floor, The Estate. 121, Dickenson Road, Bengaluru – 560 042. Karnataka, India


Koo
Name: Mr. Rahul Satyakam
Email: redressal@kooapp.com 


ShareChat
Name: Harleen Sethi
Email:  grievance@sharechat.co and nodalofficer@sharechat.co


Telegram
Name: Abhimanyu Yadav 
Email: abhimanyu@telegram.org 


Chingari
Name: Deepak Salvi
Email: grievanceofficer@chingari.io
Phone: +919321498897