Microsoft Windows 11 users were recently having problems with VPN connections and now the company has confirmed that the users are indeed facing troubles with the security update which was rolled out recently. Microsoft has said that it is investigating the complaints. It said, “Windows devices might face VPN connection failures after installing the April 2024 security update (KB5036893) or the April 2024 non-security preview update." The troublemaking KB5036893 security update was issued on April 9th for all supported Windows 11 versions.
Microsoft added, “We are working on a resolution and will provide an update in an upcoming release.”
Platforms Affected By VPN Issues
Microsoft has stated that the issue has impacted both individual home PC users and corporate devices. This problem has affected PCs running various Windows versions, including Windows 11 versions 23H2, 22H2, and 21H2, as well as Windows 10 versions 22H2 and 21H2.
According to Microsoft, a hotfix might be on the way. The company said, “We are investigating user reports, and we will provide more information in the coming days."
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What Is The Issue & What Should Users Do
After installing the security patch, certain users have encountered issues with VPN connections using TPM-backed certificates. Microsoft has not disclosed the underlying cause of this problem and has recommended that individual users utilize the Windows Get Help app for personal account support. Business customers are directed to contact support through the dedicated "Support for Business" portal.
As a temporary solution, users can uninstall the update. However, it's important to note that removing the update will also remove the latest security protections from their PCs, leaving them exposed to potential vulnerabilities.