In a festive season where quick-commerce platforms like Blinkit, BigBasket, Swiggy Instamart, and Zepto are promoting gold and silver coin deliveries, a customer has raised alarms over a potential scam involving Blinkit. Mohit Jain took to social media to report that he had ordered a 1-gram gold coin and a 10-gram silver coin from Malabar Gold and Diamonds, but instead received a 0.5-gram gold coin.
Jain detailed his experience in a tweet, explaining that he wasn’t home to receive the delivery and had provided an OTP to his younger brother. Upon returning home, he discovered the discrepancy and realized he had been given the wrong item. “I got 0.5gm Malabar gold coin (rose design). What I ordered was 1 gm Mata Lakshmi gold coin. Aur 20 mins baad return window has been closed, I can't contact any support executive,” Jain stated. As he mentioned, the return window had closed by the time he noticed the error, leaving him unable to resolve the issue through customer service.
To substantiate his claims, Jain included a photo of the incorrect coin and screenshots of his order. He mentioned that even CCTV footage confirmed the wrong product was delivered. His attempts to contact Blinkit’s customer support yielded automated responses, further fueling his frustration.
How Are Netizens Reacting?
The situation quickly gained traction on social media, with many users expressing outrage over Blinkit’s alleged negligence. Comments ranged from accusations of poor customer service to warnings against ordering high-value items from the platform. One user remarked that Blinkit is a "scam these days," while another recounted their own negative experience with the service, stating that their order of dry fruits arrived in poor condition and support was unresponsive.
As the backlash continues, Jain’s case raises important questions about consumer protection and the reliability of quick-commerce platforms during festive shopping seasons.