New Delhi: Actor-politician Khushbu Sundar on Tuesday slammed Air India and said she had to wait for half an hour with braces for her ligament tear at the Chennai airport as the airlines lacked the basic facility of a wheelchair for passengers with knee injury. She claimed she had to wait for 30 minutes for Air India arranged a wheelchair from another airlines.
Taking to Twitter, Khushbu Sundar wrote, “Dear @AirIndiain you do not have basic wheelchair to take a passenger with a knee injury. I had to wait for 30mnts at chennai airport with braces for my ligament tear before they could get a wheelchair borrowed from another airline to take me in. I am sure you can do better.”
Air India apologised to Sundar for the inconvenience and tweeted, “Dear Ma'am, we're extremely sorry to know about your experience with us. We're taking this up immediately with our Chennai airport team.”
It is to be noted that Khushbu Sundar’s allegations come close on the heels of three incidents of unruly behaviour of passengers at Air India flights.
Earlier, the Director General of Civil Aviation (DGCA) had imposed penalties on the carrier after a passenger urinated on a female co-passenger on New York-Delhi Air India flight on November 26 last year.
Ten days after the incident, another report of a “drunk” male passenger allegedly “urinating” on a blanket of a female passenger on a Paris-Delhi flight came to light. However, no penal action was taken after the passenger gave a written apology.
The incident took place on December 6 on an Air India flight and the pilot of the aircraft reported the matter to the Air Traffic Control (ATC) at the Indira Gandhi International (IGI) Airport.