Flyer Complains Of Shabby Interiors, DGCA Asks Tata Group-Owned Air India To Repair Aircraft

DGCA officials said that following the passenger's complaint, the DGCA has asked the airline to investigate and rectify the problem at the earliest.

New Delhi: Aviation regulator Directorate General of Civil Aviation (DGCA) on Monday asked Tata Group-owned Air India to repair its aircraft after a passenger complained on social media about the plane's shabby interiors, officials said.

DGCA officials said that on Monday, an Air India passenger posted on social media some pictures of the dilapidated interior, including broken armrests, of Air India's Airbus A-320 aircraft with registration number VT-EDF.

DGCA officials said that following the passenger's complaint, the DGCA has asked the airline to investigate and rectify the problem at the earliest.

DGCA officials said that the aircraft will be in Kolkata on Monday night. During this time its repair work will be done. However, there has been no statement from Air India in this matter.

Significantly, on October 8 last year, the Tata group took over the control of Air India on January 27.

In fact, on Tuesday, a SpiceJet passenger complained of dirty seats and a defect in the cabin panel of the plane. After this, the Directorate General of Civil Aviation stopped the plane from flying. The SpiceJet aircraft was then allowed to fly after all the suggested repairs were done.

A DGCA circular issued on April 19 said Air India has lost preferential access to bilateral rights that are expected to operate flights to another country.

Air India had preferential access to bilateral rights, which are conceded under air services agreements signed between two nations, as it was the government-owned national carrier.