As they say, customer is king and it’s never easy to please customers or generate good reviews from them. In one such incident a complaint from a disgruntled client about an order left the small business owner in split after the client got basic maths wrong.
The hilarious incident is focused on the number of masks order, precisely ‘dozens of mask’ ordered by the client after which she launched a complaint saying she got 'only got 12' of them. The exchange of messages has left netizens in split, and the business owner was quick to turn the blooper into a business opportunity. Also Read: Uttarakhand: Former Miss Meerut And Tirath Singh Rawat's Wife Defends 'Ripped Jeans' Remark
What’s the confusion?
Zada McCray, who runs an art and crafts store in Minnesota, US, has recently got an order to make a dozen of custom facemasks for a baby shower. Later the owner of Zada’s Vault got an email from an angry client asking for refund in view of the wrong number of items received.
McCray sent 12 masks as per the order along with a bill of $60 for the dozen, with each mask priced at $5. The anxious business owner opened the mail fearing some mistake but the subject line mentioned— “wrong mask order”. She was in laughter after reading the mail.
“Hello, I ordered a dozen custom masks from you, however you only sent me 12,” the unhappy customer wrote. “I really needed them all. I would like a refund please and I will no longer support your business. I try to support black owned businesses but you guys continue to rip people off,” the person angrily continued.
McCray tried to clear the air by stating the meaning of dozen and the quantity was correct. She also mentioned in her reply that ‘the customer is always right’ motto, and apologised for the disappointment besides offering to make the remaining masks. Despite of no fault, she even offered a $5 voucher.
However, the angry customer replied saying she “was not interested” in her offerings but argued that she needed 20 and never knew dozen meant 12. “I never heard of it being listed as 12. I swear it was pronounced ‘dub zen’ like a dub (20) whatever tho,” the client added.
On the other hand the 30-year-old business owner was quoted by Mirror as saying, “I just felt terrible for her and African American business gets bad reps from people a lot. I take pride in customer service – she already had a stereotype in her mind.”
Even as she couldn’t do much to apprise the client of the basic knowledge of metric system, but she ended up gathered a lot of support online. She went on to use the knowledge of the word ‘Dubzen’ to launch some offers in which she has offered 20 per cent off on total. The offer entails usage of “dubzen code” to avail discount.
Dub, which means 20, is usually a slang and referred to the packages of weed in the US.
After some netizens mentioned that the business owner had mistakenly used “then” in her email instead of than while communicating with the angry client. Taking it a sport, McCray went to the extent of of turning the gaffe into offers. “Use the code: then/than to receive free shipping(US only, doesn’t apply to football skyline table.)”