BigBasket Customer Alleges Shortage In Onion Delivery, Accuses Firm Of Overcharging

He criticised the firm for overcharging customers by failing to deliver the correct amount of goods. He noted that the company was quick to charge extra when the vegetables weighed slightly more

A BigBasket customer claimed in a social media post on X (formerly Twitter) that he received only 844 grams of onions instead of the full kilogram he ordered from the app. When he raised the issue about the shortfall to the firm, he received a refund; however, later, the platform blocked his account.

He criticised the company for overcharging customers by failing to deliver the correct amount of goods. He noted that the company was quick to charge extra when the vegetables weighed slightly more than ordered.

Bhavye Goel from Chandigarh wrote in his post on X, “That’s 1kg onions for your from @bigbasket_com. I complained ~> they refunded and then blocked my account. They charge you like leeches even if 1g is extra and fleecing thousands daily like this.”

BigBasket responded to Goel’s complaint with a standard reply: “We deeply regret the inconvenience caused. Our team will reach out to you soon and help you in the best possible manner, rest assured.”

Goal slammed the company again, saying: “Your Grievance Officer and CEO Team have not been able to reply to my mail for the past three days now and here you are doing fake lip service.”

The post has generated over 6.8 lakh views on the micro-blogging site so far. Several users came forward to share similar experiences.

One X user wrote, “These issues are common. Never order Vegetables from these online platforms. Have someone local to deliver or better check the quality yourself and buy from store. Lot of people don’t check the weight and raise issues is the reason this happens.”

“Quantity and further worse is the quality. Feels like its better to go out to a vegetable market for the weekly grocery shopping. The customers have absolutely ZERO control over the quality of groceries being delivered,” added another user.

A third user wrote: “This issue not only impacts consumer trust but also suggests a systemic problem that needs addressing. @bigbasket_com. Ensuring that customers receive exactly what they pay for is essential for maintaining credibility and customer satisfaction.”