Adani Electricity Tops Mumbai Discoms List In Consumer Service Ratings for 2023

The reports suggested that Adani Electricity’s effort to provide 24x7 power, minimal outages and prompt grievance redressal has helped the power-distributing firm achieve the ranking

The power distributing firm Adani Electricity Mumbai has received an 'A' rating in the Consumer Service Ratings for 2023, released by the Ministry of Power, Government of India. This achievement by the largest power distributor in Mumbai showcases their commitment to providing Reliable, Sustainable, and Customer-centric power services at competitive Tariffs, said the company in a release on Friday.

The reports suggested that Adani Electricity’s effort to provide 24x7 power, minimal outages, speedy connections, accurate billing, convenient communication and prompt grievance redressal has helped the power-distributing firm achieve the ranking.

On the National Consumer Service Ratings, Kandarp Patel, Managing Director of Adani Electricity Mumbai, stated, "We're honoured to be ranked #1 among Mumbai Discoms in the national ratings! This 'A' rating reflects our commitment to reliable, sustainable power at competitive rates. 24x7 power, minimal outages, and speedy connections are just the beginning. We're innovating with renewable energy, smart grids, and digital services to make your experience even better. Thank you, Mumbai, for choosing Adani Electricity!"

The report also emphasised Adani Electricity's technological advancement in achieving heightened reliability as a best practice within the industry.

According to the company's statement, Adani Electricity efficiently identifies and rectifies faults promptly, thereby reinforcing reliability. The company said its goal is to reduce the average complaint management time by prioritising network abnormalities over customer calls. This system adeptly identifies the "most probable" location of a power outage, claims the company, facilitating swift dispatch of crews and prompt issue resolution.

In addition, the company claims to offer fast connections, with 100 per cent of applications processed online, surpassing the national average of 82 per cent. Moreover, it ensures 100 per cent accurate billing through actual meter readings and achieves a 95 per cent accuracy rate using non-manual meter readings, exceeding national averages, the company states in an official release.