In a statement, Zomato admitted that the video was shot in Madurai and the person stealing food from the ordered boxes was is a delivery partner on its fleet. It stated that the company has a zero-tolerance policy for tampering of food.
“In our commitment towards mitigating any possibility of tampering with food, Zomato will soon introduce tamper-proof tapes, and other precautionary measures to ensure we safeguard against any chances of tampering of food," it said.
It also said the incident is highly unusual and a rare case and the person concerned has been taken off its platform. "This incident only makes our commitment to fleet training, scheduling and process even stronger. We stand behind our extensive fleet who do the right thing across many hours of the day," the statement said.
In the video that went viral a couple of days ago, a delivery man was seen eating from the packets, while sitting on his scooty. Angry customers who felt cheated, widely shared the video, seeking a response from the company.
Check the video here: