IndiGo Sends 2 Planes To Istanbul After Flight Cancellations Leave Passengers Stranded For Over 24 Hours

Indigo confirmed on Friday evening that all necessary actions were taken to ensure customers were apprised and provided with refreshments and accommodation.

IndiGo has sent its two planes to Istanbul to bring back passengers stranded in the Turkish capital after their flight to Delhi was cancelled due to a technical issue on Friday.

According to a report by PTI, the situation arose after hundreds of passengers faced delays on Thursday for IndiGo flights to Delhi and Mumbai, leaving many stuck at Istanbul airport for over 24 hours. Frustrated travellers took to social media to highlight the prolonged delays and inadequate facilities.

The disruption caused a ripple effect on the airline's flight schedules for both routes. In a statement, IndiGo confirmed on Friday evening that all necessary actions were taken to ensure customers were apprised and provided with possible refreshments and accommodation.

Flight Cancelled Due To Technical Issue

On Saturday, the airline confirmed that flight 6E 12 from Istanbul to Delhi had been cancelled due to a technical issue on Friday. IndiGo operates two daily flights to Istanbul using leased Boeing 777 aircraft—one from Delhi and another from Mumbai. "Alternative aircraft have been arranged to transport passengers to their destination. We sincerely regret the inconvenience caused and appreciate their understanding in this matter," the airline stated in a statement on Saturday.

According to a source, two A321 aircraft are being sent to Istanbul to bring back the affected passengers. Details on the number of passengers affected by Friday’s cancellation were not immediately available.

According to NDTV, a month before, IndiGo was placed among the world's worst airlines, ranking 103rd among the 109 analysed by the AirHelp Score Report 2024. The report also placed Air India at 61st and AirAsia at 94th.

In an unrelated incident, an IndiGo flight travelling to Jeddah, Saudi Arabia, made an emergency landing at Jinnah International Airport in Karachi, Pakistan, due to a medical emergency on board. The flight, which had departed from New Delhi, was in Pakistani airspace when a male passenger became critically ill, according to Civil Aviation Authority (CAA) sources.