Every year during monsoons, Mumbai is presented an opportunity to tour the moon. Well, not literally, of course! But its roads look nothing less than craters on the moon. Faced with battered roads due to relentless monsoon rains, the Brihanmumbai Municipal Corporation (BMC) has now rolled out a mobile app called 'Pothole QuickFix' to fast-track pothole repairs across the Mumbai Metropolitan Region.
Launched on June 9 by Municipal Commissioner Bhushan Gagrani, the app allows citizens to report potholes by uploading photos and location details. The idea is simple: make it easy for people to flag potholes, and easier for civic officials to act on them.
Over 3,400 Complaints In 40 Days, Most Resolved In 48 Hours
Since its launch, the app has received 3,451 pothole-related complaints. Of these, 3,237 have already been resolved within 48 hours, according to BMC data. The remaining 114 are still in process.
But the app isn't limited to just pothole reports. It has also logged 931 additional complaints meant for other municipal departments, which have been forwarded to the relevant authorities.
How Pothole QuickFix App Works
The app gives users a streamlined way to lodge complaints. All they have to do is upload a picture, pin the location, and add a brief description. Once submitted, the complaint is automatically routed to the appropriate civic office. From there, BMC engineers take over and begin repair work.
Citizen Involvement Gets A Boost
The goal, BMC says, is to increase citizen participation in the upkeep of public infrastructure. The interface is user-friendly and designed to reduce friction in the reporting process.
Fast Reporting, Quick Fixes
The biggest draw? It takes less than five clicks to file a complaint. The direct-to-department system means pothole repairs can begin almost immediately, without getting stuck in red tape.
With Mumbai's roads taking a yearly beating during the monsoon, the BMC is betting that a bit of tech and a lot more public involvement can finally help smooth things over.