Employees' Pension Scheme: If your higher EPS pension application is facing delays, there are several steps you can take to resolve the issue. Here's a breakdown of actions you can take to ensure your pension is processed smoothly.
Check Application Status Online
Begin by checking the status of your application through the Employees' Provident Fund Organisation (EPFO) portal. By logging into your Universal Account Number (UAN) account, you can access the "Pension Status" section to track any updates or issues with your application.
Contact Your Employer
Delays may occur due to incomplete or incorrect documentation submitted by your employer. Get in touch with your HR or payroll department to confirm that all required documents have been submitted accurately and on time. They may also assist in following up with the EPFO on your behalf.
File a Grievance on the EPFO Portal
If checking the status and contacting your employer doesn’t resolve the issue, escalate the matter by submitting a complaint through the EPFO’s Grievance Management System. You can do this by visiting the EPFO grievance portal, selecting “Register Grievance,” and providing your UAN and details under the "Pension" category. The EPFO will typically respond within a specific timeframe.
Contact the Regional EPFO Office
For more direct assistance, reach out to your regional EPFO office. You can find contact details on the EPFO website, and it may help to visit the office in person with all relevant documents, such as your pension application forms and service records.
Double-Check for Missing or Incorrect Documents
Common delays arise from missing or incorrect documents. Ensure you have submitted all required paperwork, including pensionable service records, proof of salary (for higher pension cases), and Form 10D. Verify that names, dates, and UAN details are consistent across all documents.
Follow Up
Regularly Persistence is key when dealing with administrative processes. Regularly follow up with the EPFO and your employer to ensure your case is being actively reviewed.
Consider Legal Recourse
If your efforts still don’t yield results, you may need to consider legal options. Filing a Right to Information (RTI) application or consulting a legal expert who specialises in EPFO matters could help move your case forward. By following these steps and staying proactive, you can work through any delays and ensure your higher EPS pension application is processed efficiently.