IndiGo Denies Report Ranking It Among World's Worst Airlines

According to DGCA data, IndiGo carried over 7.25 crore passengers between January and September, capturing a market share of 61.3 per cent

IndiGo has strongly denied the findings of a report that ranked it among the world's worst airlines this year. The 'AirHelp Score Report 2024' placed the airline near the bottom, at 103rd out of 109 carriers analysed. The report also ranked Air India at 61st and AirAsia at 94th. 

In response, IndiGo issued a statement highlighting that India’s aviation regulator, the Directorate General of Civil Aviation (DGCA), releases monthly data on airline punctuality and customer complaints, stressing that the airline's performance aligns with industry standards.

“IndiGo has consistently scored high on punctuality and has the lowest customer complaint ratio for an airline of its size and scale of operations,” said the airline.

IndiGo further stated that the data published in the AirHelp survey, an EU-based claims processing agency, "does not report the sample size from India, and neither takes into account the methodology or compensation guidelines used by the global aviation industry – casting a doubt on its credibility."

“As India’s most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous and hassle-free travel experience for its customers,” said the airline.

According to DGCA data, IndiGo carried over 7.25 crore passengers between January and September, capturing a market share of 61.3 per cent. It was followed by Air India, operated by the Tata Group, which flew more than 1.64 crore passengers and held a 13.9 per cent market share. With a fleet of over 380 aircraft, IndiGo operates approximately 2,100 daily flights, connecting more than 85 domestic destinations and over 30 international destinations. In the AirHelp report, Brussels Airlines, Qatar Airways, and United Airlines secured the top three positions.

The annual report by AirHelp, a company specialising in passenger compensation claims, analysed data from January to October. It considered global customer claims, on-time performance, and feedback from travellers in 54 countries. The report assessed various aspects, including food quality, seating comfort, and crew service, to rank the airlines.