DHL Halts Delivery Of Shipments Over $800 To US Amid New Customs Rules

The updated US customs rules now demand formal entry procedures for any package valued above $800. Previously, that threshold was set at $2,500 before being revised downward on April 5.

DHL Express, the international courier service under Germany’s Deutsche Post,  announced it will pause business-to-consumer (B2C) deliveries exceeding $800 to the United States.

This suspension, which takes effect from April 21, is a direct response to recent changes in US customs regulations, reported Reuters.

A notice published on DHL’s website explained the rationale behind the decision. The updated US customs rules now demand formal entry procedures for any package valued above $800. Previously, that threshold was set at $2,500 before being revised downward on April 5. The heightened scrutiny for high-value goods has led DHL to take this step in order to remain compliant with the evolving customs framework.

Low-Value Shipments and B2B Deliveries Still Allowed

While DHL’s suspension only applies to B2C shipments over the $800 limit, business-to-business (B2B) shipments will still be processed. However, the company cautioned that these too could face slower processing times due to the more rigorous clearance protocols. Shipments — both B2B and B2C — that fall below the $800 threshold will not be impacted and will continue to move without additional hurdles.

Describing the suspension as a “temporary measure,” DHL emphasised its commitment to helping clients adapt to the new rules. The firm informed that it is working closely with customers to help them understand and navigate the new compliance requirements.

Tensions Rise Following Broader Trade Measures

Just days before the suspension, DHL responded to Reuters' inquiries by stating that it would proceed with US-bound shipments from Hong Kong “in accordance with the applicable customs rules and regulations,” and assured continued support for customers during the transition. Further regulatory changes are anticipated by May 2, prompting logistics firms to prepare in advance.

The move comes shortly after Hong Kong Post suspended sea mail deliveries to the United States. In its announcement, the postal service criticised the U.S. government’s decision to revoke duty-free treatment for shipments from China and Hong Kong, accusing Washington of “bullying.”