Author Shares Horrible Experience At Coffee Outlet In Gurgaon, Says ‘CCD Is Dying!’

The author, Manoj Arora, on social media platform X, formerly known as Twitter, talked about visiting a Cafe Coffee Day outlet in Gurgaon

An author’s recent experience at a big coffee brand shop went viral on social media. The author, Manoj Arora, on social media platform X, formerly known as Twitter, talked about visiting a Cafe Coffee Day outlet in Gurgaon.

In his post, he said that the outlet was in unhygienic conditions and smelled horrible. “As soon as I entered it, there was a fungus smell all over. I didn't complain. I asked for a small cappuccino. The staff said that they can't give a small cappuccino since they only have large size take away cups. But I didn't want to take the large one. I said, I don't want a take away, I will have it here. Pls give me a ceramic cup. The staff clarified that they can't give a ceramic cup since there is no water and those are unwashed. I said leave it then,” the post read.

The issue escalated further as the staff reiterated that the glasses remain unwashed so even an order of Americano is not possible. The author said, “Making one last attempt, I asked, can you give me my small or medium cappuccino in your large cup. They refused mentioning that cups are counted. Frustrated, I asked, “What can you give me?”

However, the staff replied, “We can give you only large coffee and that too only in take away.” the author said that these incidents reflected how the brand is on a downward spiral and is ‘dying’.

Responding to the post, the coffee chain said, “Hey Manoj, This is  completely unacceptable. We take all measures to make sure that you have a great experience. Please share your contact number via DM so that our team can check and connect with you.”

Netizens expressed their agreement and shared their experiences of bad hospitality with the coffee brand. One of the users said, "I, as a coffee lover have boycotted these cafes. CCD outlets will rip you off charging thrice than their own vending machines at public places like hospitals & metro stations. Instead I brew my own coffee using a domestic coffee maker and it costs me 10-12/- for an Americano. When travelling I carry my coffee powder and a French press so I don’t fall into the trap of paying through my nose for the same."