Considering that robots and machinery are taking over many activities in industries, workers have to have an understanding of the available digital media, tools, platforms and new technologies.
As AI takes on more routine clerk functions, the need for EQ in human service jobs will grow. EQ helps individuals manage relationships, communicate effectively with colleagues and customers, navigate their feelings and enhance leadership and teamwork.
It is amazing how the market is changing which makes it vital for such professionals to quickly fit in new environments, roles, and industries. Resilience helps them cope and bounce back from risks taken and the challenges that lie ahead.
This will come with a high premium as more people gain the capacity to conceive, focus on complex problems, and seek results. As machines handle repetitive tasks, employees will need to be more active in creative and strategic planning fields.
With the globalisation of businesses, there will be a growing demand for acceptance and respect for differences among employees. Workers with high cultural competence will enhance international teamwork, foster inclusion, and reduce siloed efforts.
Hires will work from various locations, eliminating the concept of a central office. Success will be measured by the ability to collaborate with people across different locations and disciplines, as many employees will be in different countries worldwide.
Leadership will no longer be tied to those in top positions. Effective leaders do not wait for management structures; leadership is needed at all organisational levels, enabling others, self-leadership, and team navigation in unclear circumstances.
Professionals are supposed to have a growth mind set due to changes in technologies and novel methods. Lifelong learning means the ability to integrate new information, improve on one’s abilities and skills, and be aware of the opportunities that lie ahead.
With the increasing dependence of the workforce on data, AI and other digital systems, the scope for ethical decision-making will evolve. Employees will be required to handle ethical challenges that are likely to arise through the use of technology and data.
Kanchan Sharma, HR Manager, NetSetGo Media